+1 416-537-1305 info@starremittance.com
+1 416-537-1305 info@starremittance.com
The INTERAC Online service is a payment option that allows you to pay for goods and services on the Internet directly from your bank account. It is secure and easy to use.
The INTERAC Online service is secure and easy to use because it works with your existing online banking service.
Anybody who is registered for online banking at any of these financial institutions can use the INTERAC Online service.
It is easy to get access to online banking. Contact your financial institution or visit their website to inquire about signing up.
INTERAC Online is a Canadian service and operates exclusively in Canadian currency.
Yes, the INTERAC Online service is very secure. Here's why: • You do not need to provide any financial information, card numbers or login information to the online merchant or any third party; no sensitive information is shared • You use your existing online banking service with your usual User ID and password • The payment is completed through the financial institution you know and trust
No need to sign up; you just need access to online banking.
The INTERAC Online service provides you with the following benefits:
Yes, you can use the INTERAC Online service on any computer where you can access the Internet and your financial institution's online banking service. Check with your financial institution for advice on how to safely bank online when using a public computer.
If you have questions or concerns about the goods or services that you have purchased using the INTERAC Online service, (e.g. about delivery time, shipping options, product information etc.) please contact the online merchant. If you have questions or concerns about your INTERAC Online payment (e.g. fees, limits, your account, processing times etc.) that cannot be answered by the online merchant, please contact your financial institution or our payment processor. In a proven case of online fraud, you are protected by the 'Customer Services Rules', which ensure that your funds are returned to your bank account by your financial institution.
If you reach the confirmation screen, and receive a confirmation number, you can be sure your payment was completed. If you confirmed your payment in online banking, but did not get redirected to a confirmation page on the merchant website, then there was a technical problem. One of two things may have happened: a. The merchant received your payment, but for some reason you were unable to see the confirmation page. b. The merchant was not able to receive your payment. You can often determine that it was case (a) if the merchant sends you a confirmation email, or allows you to check your order history on their website. In case (b), the funds will be (in most cases) re-credited to your bank account within minutes. If you are uncertain, contact the merchant to ask whether your order has been processed or contact the payment processor’s customer support desk.
It is important that you check each merchant's return/refund policy prior to making your purchase. Some merchants will process a refund where the funds are credited back to your bank account.
In a proven case of online fraud, you are protected by the 'Customer Services Rules', which ensure that your funds are returned to your bank account by your Financial Institution. These 'Rules' are based on the reputable Canadian Code of Practice for Consumer Protection in Electronic Commerce. While we work with all stakeholders, as well as security experts, to maintain the ongoing security of our services, there are actions that you can take as well. You are encouraged to regularly check your bank statements to verify that all transactions have been properly documented. If entries do not accurately reflect transaction activities - for example, if there are missing or additional transactions you should immediately contact your financial institution.